Lahore, Karachi, Islamabad and Rawalpindi typically receive orders in 2–3 business days. Other major cities take 3–5 business days, and remote or northern areas can take 5–7 business days. See our full Shipping Policy for details.

Shipping is free on all orders above PKR 5,000. For orders below that, a flat shipping fee is calculated and shown at checkout before you confirm — no hidden charges.

Yes. Once your order is dispatched, you'll get a tracking link by SMS/WhatsApp. You can also track anytime from our Track Order page using your order number and phone number.

If your order hasn't been dispatched yet, message us on WhatsApp with your order number and the new address and we'll update it. Once it's out for delivery, changes aren't guaranteed.

You can return any unused item in its original packaging within 7 days of delivery for a refund or store credit. Full details are on our Returns & Refunds Policy page.

Once your returned item is received and inspected, refunds are processed within 5–7 business days via bank transfer or store credit for COD orders, and 5–7 business days back to the original payment method for card orders.

Contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free pickup and send a replacement or issue a full refund — no return shipping charges apply.

Most items are, except used kitchen items that touched food, gardening consumables like seeds or soil, and items marked "Final Sale". These can only be returned if damaged or defective.

Yes, COD is available on almost every order across Pakistan. A courier representative may call to confirm your order before dispatch, so please keep your phone reachable.

We accept Cash on Delivery and major debit/credit cards and bank transfers through our secure checkout.

Yes, all online payments are processed through Shopify's secure, encrypted checkout. We never store your card details on our servers.

Manufacturing defects are covered under our Returns & Refunds Policy for 7 days from delivery. Some product categories may carry a longer supplier warranty, which is noted on the individual product page.

Yes, we photograph and describe every product ourselves before listing it. Minor colour variation can occur due to screen settings, but the item you receive will match the listing.

Most items are restocked within a few weeks. You can message us on WhatsApp to ask about a specific product's restock timeline.

No, you can check out as a guest. Creating an account just makes it easier to track past orders and re-order favourites.

Go to the account login page and select "Forgot password" — you'll receive a reset link on your registered email within a few minutes.