01 Order processing

Orders are processed within 1–2 working days of being placed, Monday to Friday, excluding UK public holidays. Once your order is packed, you'll receive a dispatch confirmation email with your tracking details.

Orders placed after 2:00 PM, or over the weekend, are processed on the next working day.

02 Where we deliver

We currently deliver to addresses across England, Scotland, Wales, and Northern Ireland. Delivery to some remote areas — including the Scottish Highlands, islands, and the Channel Islands — may take an extra 1–2 working days.

We don't currently offer international shipping outside the UK.

03 Delivery options & rates

We offer the following delivery options at checkout:

Delivery times are estimates from the date of dispatch, not the order date, and can occasionally vary during busy periods such as holiday sales.

04 Tracking your order

Every order is sent with tracked delivery. Once dispatched, you'll receive a tracking link by email so you can follow your parcel right up to your door. You can also check your order status anytime using the Track Order link at the top of our site.

05 Delays & missed deliveries

Occasionally, deliveries can be delayed due to courier volume, weather, or other events outside our control. If your order hasn't arrived within the estimated window, please check your tracking link first — if it still hasn't turned up after 2 extra working days, contact us and we'll chase it up with the courier on your behalf.

If a courier attempts delivery and you're not in, they'll usually leave a card with instructions for redelivery or collection from a local depot or pickup point.

06 Damaged or lost parcels

All orders are packed carefully to travel safely, but if your item arrives damaged, or your parcel goes missing in transit, let us know within 48 hours of delivery (or the expected delivery date, if it never arrived). Include your order number and, for damaged items, a photo of the product and packaging — we'll arrange a replacement or refund.

07 Address accuracy

Please double-check your delivery address at checkout. We're not able to redirect a parcel once it's dispatched, and re-delivery to a corrected address may involve an additional charge if the courier returns it to us as undeliverable.

08 Contact us

Questions about a delivery, or want an update on your order? We're happy to help.