01 Who we are

Storeado operates storeado.co.uk, an online store selling home, kitchen and gardening accessories to customers in the United Kingdom. This policy applies to information collected through our website, our app (if applicable), customer support channels, and any related services.

For the purposes of UK data protection law, Storeado is the data controller responsible for your personal information.

02 Information we collect

We collect information in the following ways:

• Information you give us directly — your name, email address, delivery address, phone number, and payment details when you place an order, create an account, contact support, or sign up to our newsletter.
• Information collected automatically — your IP address, browser type, device information, pages visited, and how you interact with our site, collected through cookies and similar technologies.
• Information from third parties — such as payment confirmation from our payment processor, or delivery status updates from our courier partners.

03 How we use your information

We use your information to:

• Process and deliver your orders, including sharing your name and address with couriers.
• Communicate with you about your order, account, or support requests.
• Send you marketing emails about new arrivals or offers, where you've opted in — you can unsubscribe at any time.
• Improve our website, products, and customer experience.
• Prevent fraud and keep our store secure.
• Meet our legal and tax obligations as a business operating in the UK.

04 Cookies & tracking

Like most online stores, we use cookies and similar technologies to keep your basket working, remember your preferences, and understand how visitors use our site. Some cookies are essential for the store to function; others are optional and used for analytics or advertising.

You can control or disable non-essential cookies through the cookie banner shown when you first visit, or through your browser settings at any time.

05 Sharing your information

We don't sell your personal information. We share it only with third parties who help us run our business, including:

• Payment processors, to securely handle your transaction.
• Courier and delivery partners, to get your order to you.
• IT and hosting providers, who store data on our behalf.
• Regulators or authorities, where we're required to by law.

Any third party we work with is required to handle your information securely and only for the purpose we've agreed with them.

06 How long we keep your information

We keep order and account information for as long as your account is active, and for a period afterwards to meet our accounting, tax, and legal obligations under UK law. Marketing data is kept until you unsubscribe or ask us to delete it.

07 Your rights under UK GDPR

As a UK resident, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, in certain circumstances.
• Object to or restrict how we use your information.
• Ask us to transfer your information to another provider (data portability).
• Withdraw consent for marketing at any time.

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

08 International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses, so your information stays protected to UK standards.

09 Children's privacy

Storeado is not directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we'll remove it.

10 Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The "last updated" date at the top of this page shows when it was last revised. We encourage you to check back periodically.

11 Contact us

If you have any questions about this policy or how we handle your information, get in touch: