Returns & Refund Policy

At Storeado, we want you to be completely happy with your purchase. If something isn't right, here's exactly how our returns and refunds process works.

1. Return Window

You may request a return within 14 days of the delivery date. After this period, we unfortunately cannot offer a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, with tags/labels intact
• Accompanied by a receipt or proof of purchase (order number/email)

3. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable or food items
• Personalised or custom-made products
• Items marked as final sale / clearance
• Products damaged due to misuse after delivery

4. How to Start a Return

Email us at [email protected] with your order number and reason for return. Our team will respond within 24–48 hours with return instructions and, where applicable, a return address.

5. Refund Process

Refunds are issued to the original payment method used at checkout.

6. Damaged or Faulty Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you in this case.

7. Return Shipping Costs

Unless the item is faulty or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of items lost in transit.

8. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your card issuer — processing times can vary. If you've done this and still have not received your refund, please contact us at [info@storeado.co.uk].